Mobile UI Guidelines

January 13, 2011 Leave a comment

I’ve had many people ask about the UX guidelines we refer to at work when creating mobile app and site experiences.  Thought I’d put them together here.  There are more extensive lists of guidelines out on the web, but these are the ones I find we have been referring to the most.

Categories: mobile

Monitor vital signs via remote camera

January 12, 2011 Leave a comment

My colleague Nick pointed me to this in the context of usability testing (he is a UX research master – always thinking about testing.)  Basically a way to collect physiological data on people using a simple webcam.  Of course from a usability standpoint, it would be great to have something like this in our lab – I would love to be able to show a client when a participant’s heart rate and blood pressure rise because of a poor check-out experience or an off-target campaign.

http://player.vimeo.com/video/12192224

Cardiocam from Ming-Zher Poh on Vimeo.

I did notice that they had a mock up running on a mobile device – uses the forward-facing camera to sense your face and then display your vital signs.  Combine this with calling/video and location and you have a pretty powerful way to remotely diagnose medical emergencies while help is sent. Wow.

What will the iPhone on Verizon look like?

January 12, 2011 Leave a comment

Well, it finally happened – after many years of speculation on when AT&T’s exclusivity on the iPhone would end, Verizon announced yesterday that they would be carrying the iPhone 4 starting next month. There are some slight feature differences between the iPhone 4 on the two networks:

  • Verizon’s iPhone will offer wifi hotspot functionality, to go with it’s solid wireless network and lower dropped call rate
  • AT&T’s iPhone will still allow users to talk and surf simultaneously on a faster (i.e. data transfer) network.

But the big story here is not on feature differences. It is about how the iPhone reach will expand now that it is on the two biggest wireless networks in the U.S. And how Android will be impacted. To date, Android has been Verizon’s answer to the iPhone and they’ve sold a ton of Android devices on their network. But now that Verizon will carry the device they have competed against for the past few years, what will happen to Android’s market share here in the U.S.? I think we’ll see it dip a bit, but the fact that it is still carried on all four U.S. wireless networks (Verizon, AT&T, Sprint, and T-Mobile) will keep it big.

I think Verizon’s plan to carry the iPhone will accelerate Android filling in the low-cost smartphone market. The iPhone is a premium product that the carriers pay large subsidies on, eating a lot of up front costs when a customer subscribes to an iPhone and voice/data plan. But Android devices, based on the free OS, cost much less for a carrier to offer and allows them to bring the price down into the sub-$100 range. Whereas as recent as last year the majority of phones sold in the U.S. were inexpensive “feature phones” that lacked many smartphone features such as large touchscreens and app downloading, moving forward we will see the smartphone filling that role, with Android (and perhaps other players such as Windows Phone and Blackberry) capturing much of the sub-$100 market and Apple filling the $100-$300 range. Apple will have competition for sure – Android, Windows Phone, HP (with WebOS) and others will fight for this territory too – but this will be the market that Apple will continue to dominate for the foreseeable future.

As with many consumer electronics products, there are magical psychological divides when someone purchases a phone: $0-$99 is a set range that many people will only spend in, whereas $100+ connotes more of a premium mobile experience. Soon that premium mobile experience will be the norm – a good smartphone can and will be had by all.

Categories: android, iphone, mobile

Mobile Coupon Guidelines published

December 26, 2010 Leave a comment

The Mobile Marketing Association (MMA) just published their “Guidelines and Best Practices in Mobile Price Promotions”. The doc focuses on coupons and rebates delivered and redeemed through the mobile phone.

The goal as stated in the guidelines: “Our goal is to create an environment in which to launch and process mobile price promotions efficiently. This document intends to define the terms, general processes and best practices for all the parties participating in and enabling mobile coupons and rebates for uses to increase sales and promote.”

Guidelines can be found here: http://mmaglobal.com/mobilecouponguidelines.pdf

Android Bigger Than iPhone?

September 9, 2010 Leave a comment

A recent IDC Report predicts the shift in smartphone operating systems over the next few years. Regarding sheer numbers, we are looking at 270 million smartphones being shipped in 2010, more than a 50% increase over 2009 shipments.  What this represents is the growing trend of smartphones replacing traditional features phones.  End users, particularly average and behind-the-curve users, are expecting more than just calls and texts from their mobile device.  Smartphone OS’s are capturing consumer mindshare at a rapid pace.

The report also highlights how the players in the smartphone market will be shifting share over the next 4 years.  The graph below highlights the changes, with  big winner being Android.

What is not clear from the report is what will happen once the iPhone OS, currently locked to AT&T, moves to other carriers in the U.S.  Android has done a good job of making it onto devices across all four main U.S. carriers, hence positioning themselves well for anyone on one of these carriers to have at least one, and in most cases many, Android options. But when the time comes when an iPhone is sitting next to the Androids at the Verizon, T-Mobile, and Sprint stores, will users be selecting Android devices over the iPhone?  Both are competitive on price and service plans. And even though Android is considered a more open platform, it has also introduced fragmentation across the OS and the Android Marketplace. And as far as overall usability, the iPhone is more polished and has less of a learning curve.

Granted the U.S. smartphone market is only a fraction of the worldwide market, so we can’t expect a radical shift once the iPhone breaks away from AT&T. But it will be interesting to see what impact it will have once the carrier playing field is level.

(image credit: John Brecher / msnbc.com)

Categories: mobile

Facebook Open Graph Coming to a Phone Near You

July 14, 2010 Leave a comment

FacebookOpenGraphFacebook is pushing the mocial envelope these days. At the MobileBeat 2010 conference in SF earlier this week, Facebook announced that it will be extending its Open Graph platform to mobile, moving away from an individual mobile app strategy and moving into a let’s-allow-facebook-to-be-connected-into-everything strategy.

What does this mean?  App makers will now be able to connect into the Facebook platform and incorporate data into their own apps, leveraging information such as friend recommendations.  It’s easy to imagine a scenarios that combine information from your friends with location-based services – say Foursquare but with your whole Facebook community and history.

For marketers this means greater opportunities to serve offers at the right time and place, but with the added benefit of having the backing of your friends. A hotel chain’s app that leverages a user’s Facebook community could connect friend-recommended POI’s and restaurants with discounts to stay in at a nearby hotel property.  Or a retailer could show you your friend’s reviews of the product you are looking at while on the showroom floor.  Pretty cool.

Facebook also stated that they have 150 million mobile users of Facebook and are growing.  A nice plus that they just implemented too is the ability to sign up for a new Facebook account completely on your mobile device.  Good call, and good move toward further breaking mobile’s tether to the desktop.

More info check out:  http://social.venturebeat.com/2010/07/13/facebook-mobile-platform/

Categories: mobile

Creating Compelling iPad Apps

May 7, 2010 Leave a comment

Apple’s iPPhoto 2ad has only been on the market for two months, but already it is changing how we engage with content. The iPad is poised to change the landscape of magazine publishing—both in how readers consume their favorite editorial content, and in how magazines, struggling with the decline of print readership and advertising, can grow their revenue streams in new and immersive ways.

After Steve Jobs announced the coming of the iPad in January 2010, the editors and publishers of Entertainment Weekly magazine wanted to create an iPad app to coincide with the launch of the new product. We positioned the opportunity for Entertainment Weekly as compelling, easily consumable editorial content tied to e-commerce—the magazine’s first step toward- redefining its future and creating a new business paradigm.

The app takes a simple and very popular feature of the magazine, “The Must List”— featuring the Top 10 pop culture phenomena of the moment—and presents it in a playful, interactive set of panels that makes excellent use of the iPad’s scale, touch interface and visual punch. (free download from iTunes)

I recently sat down with ZAAZ’s Jon McVey, Executive Creative Director, and Tim Klauda, Creative Director, to talk about their strategic and creative work on EW’s ipad app – hit up the ZAAZ Blogs for the full discussion!

Categories: mobile
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